Shipping policy

Do you ship internationally?

Yes, we do! We ship worldwide from Thailand.

*Remark: We are not responsible for any delayed shipment if it is not at our own cause.

If you believe you have received a defective product, please quickly contact ecommerce@shependence.com

Along with this email, please provide us with your ORDER ID and a clear snap or photo of the defect followed by a detailed description of the defect. In turn, we will replace the defective jewelry with a new one free of charge.

Upon receiving your email, our team will assist your situation on a case by case basis.